We can't guarantee University accommodation to students in their second or subsequent years of study - our housing stock, though extensive, is simply not large enough for us to do so!
However, the good news is that we do still expect to have around 1,000 places available in University flats in convenient locations like Marchmont, Newington and around George Square for students...

- Contents Insurance included in the rent
- Data and telephony services included in the rent in the majority of our flats
- Our support network will still be available to you, at all times
- A wide choice of flats and studios, so you can share with your friends or live independently
- No hidden extras or upfront charges
- We don't charge for carrying out any credit checks
- No parent needs to act as guarantor and we will not ask for any references

If you have any questions or queries regarding our flats or how to reserve a flat please contact us as at Pollock Reception Monday – Friday 9:00-17:00 or on 0131 651 2107.

No, you do not need to pay a deposit before moving into a Domus property.

Viewings will be carried out virtually, for most properties we can send a video of the listed property or current tenants can arrange a video call.

Please email domus.enquiries@ed.ac.uk or you can use the Contact Form on the website. In your e-mail please include the full names and matriculation numbers of all group members so that we can promptly communicate the details with our Allocations Team.

Once you have given the Domus Team the names and matriculation numbers of all group members we will communicate the details with our Allocations Team. The Allocations Team then generate an ‘offer’ which is your Occupancy Agreement and you are asked to accept this online this within three days. If your offer is accepted then your accommodation is confirmed. If your offer expires then we will make the assumption that you do not wish to proceed and the property will be re-advertised.

All available photos are shown on the website. We endeavour to obtain new photos to ensure images are kept up to date and any new photos we obtain will immediately be uploaded to the website.

Keys can be collected from 12noon on your lease start date from Pollock Halls Reception:

Pollock Halls Reception Centre
18 Holyrood Park Road
Edinburgh
EH16 5AY

The Reception Centre is open 24 hours a day, 7 days a week. You must bring proof of ID in order for your keys to be released and you cannot send someone to collect keys on your behalf. Please note a face covering must be worn in Reception Centre.

The Domus Team can help answer your questions, please email the team domus.enquiries@ed.ac.uk.

Lease dates are fixed in line with your Occupancy Agreement and moving into your Domus property early is not possible.

As per the Occupancy Agreement you must “occupy the Property personally for residential purposes only and not to assign, charge, sub-let or part with possession or share occupation of the Property or any part of it without the prior written consent of the Landlords. The number of tenants will not exceed the stated number of bedrooms for the property”.

No, you all have individual Occupancy Agreements and so you are all responsible for your own rental payments. Should you wish to vacate the Property prior to the termination date of the Contract, you are responsible for finding a suitable replacement tenant. If no suitable replacement can be found, you will remain liable for the rent and other obligations on the Property for the duration of the Contract.

Adverts will make it clear if it is an individual room being advertised. Generally speaking we advertise full properties rather than individual rooms

It is important that you and your flatmates set up accounts for your electricity and gas (where applicable). You can do this by phoning or emailing the utility provider. Please ensure you take meter readings as soon as you arrive.
We advise that you take a photo on the day you move in of all meter readings, in case there are any discrepancies between you and your chosen utility provider later in your contract.
Please ensure all residents’ names are on gas and electricity bills, you are all responsible so the utility provider can pursue any resident for payment.

You need to contact the City of Edinburgh Council regarding Council Tax. If everyone living in your property is a fully matriculated, full-time student you will not have to pay Council Tax. More information can be found here:

https://www.edinburgh.gov.uk/discounts-exemptions/student-council-tax-discount/1

If your property is advertised as having ‘Heat with Rent’ this means the standard heating charges are included in your rent. Any heating costs arising from use of the boost function are not included in Heat with Rent.
If you are renting a property that does not have “Heat with Rent” you will be responsible for paying all electricity and heating rates, and potentially gas as well.

We know at present many students will be struggling with increase in energy prices. There is some help if you are struggling to pay your bills. The EUSA website (https://www.eusa.ed.ac.uk/adviceplace/) has some very useful information on what to do if you are struggling financially and some energy suppliers have announced hardship funds to help those most in need.

Scottish Power Hardship Fund - https://community.scottishpower.co.uk/t5/Extra-Help/Hardship-Fund/ta-p/53

Ovo Energy Fund - https://www.eonenergyfund.com/

E.ON Next Energy Fund - https://www.eonenergyfund.com/

EDF Energy Customer Support Fund - https://www.edfenergy.com/PSR

British Gas - https://britishgasenergytrust.org.uk/grants-available/

There is also up to date advice on managing your bills on the moneysavingexpert website.

It’s important to let your supplier know if you are having difficulty. Once you have made them aware that you are in financial difficulty the have a legal duty to work with you on managing any debt and cannot disconnect your supply if you have done so. If you are worried, please do get in touch.

In our couple accommodation at least one party must be a fully matriculated student. The lease agreement will be solely in the name of the fully matriculated student and not their partner’s name. Couple accommodation cannot be rented to families.

Our ‘families only’ flats are designed for students who are studying at the University who have families. Typically this will consist of parents and children. Only one member of the family is required to study at the University.

Our Family Flats cannot be rented by groups of students who have no relation to each other.